Why Return and Refund Policies Are Important, Our Refund Policy, How to Go About Requesting a Refund

Return and refund policies are essential measures to ensure customer satisfaction and comply with legal obligations. They establish the customer's rights in the event of problems or dissatisfaction with products or services.

We understand that circumstances vary and we strive to be fair and reasonable in each situation.

To request a refund, log in to your account on our website and access the customer support section.

The return policy is 7 calendar days after receipt of the merchandise.

After 7 days, unfortunately it is not possible to request a refund or exchange. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.

To return an item, please present your receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Contact us via email for further instructions or if you have any questions.

In certain cases, only partial refunds will be issued (where applicable):

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any product that is returned more than 7 days after delivery.

Refunds (where applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refund (where applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us through the Contact Us Menu

Goods on sale (where applicable)

In the event of a refund for goods on offer, the refund will be based on the price corresponding to the time of purchase.

Exchanges (where applicable)

We only exchange products if they are defective or damaged. If you need to exchange it for the same product, please send us an email.

Freight

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your item to reach you, may vary.

If you are shipping a high-value item, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.